Enhancing organizational communication via intelligent voice assistant for knowledge workers: The role of perceived supervisor support, psychological capital, and employee wellbeing

In the world of globalization, knowledge workers have grown in importance to organizational development. Currently, intelligence voice assistant (IVA) has a high degree participation people's lives, displaying trend becoming an emotional partner for humans. Therefore, whether application IVA can help enhance communication is worthy be explored. This study adopted interactive situation-simulation survey experiment explore impact on workers' perceived supervisor support, psychological capital, and employee wellbeing, using 2 (voice gender: male/female) by characteristics: machine-like/anthropomorphic) between-subject experimental design with two additional control groups (text-only/no-interaction). Besides, interviews were designed understand what need from IVA. Results show that: (1) There pair-wise correlations among wellbeing workers, capital played complete mediating role between support wellbeing; (2) significant differences scores different (the groups, text-only group no-interaction group) supervisory overall better than groups. (3) Knowledge hope that services provided mainly include three categories: work life support. conclusion, this shows use significantly improve provide some useful directions product design.